Who are we?

Being one of us means constant development among other great people. It's a team who you want to spend time with, during and after work. Trainings and initiatives make your daily tasks more interesting, fun, and unique.

Among Capgemini Poland’s business units, we have several teams you can join under one name: Shared and Group Functions. Those teams are created to support Capgemini Group in areas such as IT, HR, Finance, Procurement, Learning & Development, Brand Communication and more.

It's time to #Get the Future You Want!

Your life is in your hands, and you have the opportunity to improve it, develop yourself, and simply — join us :)

Do you want to get to know us better? Watch this short video: Who are we statistically at Capgemini Poland in 2022?

Do you have any additional questions about working at Capgemini? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok! — @capgeminipl.

Your future tasks:

• deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
• monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• diagnose and resolve technical hardware and software issues involving internet connecivity, email clients etc.
• identify and escalate priority issues per Client specifications
• registering an incident and / or Service Request reported via email /phone in the ITSM Tool
• tracks the progress of owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the  agreed Service Level Agreement (SLA) and updates Service Call records if necessary

•  knowledge of Portuguese and English at least B2 with strong motivation to learn IT 
•  motivation to start career within IT area 
•  flexibility to work in shifts (24x5) 

•  any prior IT-related experience, 
•  willingness to learn and support new and quickly changing technologies 
•  motivation to gain knowledge of Service Desk procedures and process

What have we prepared for you?

A lot of benefits:

• Private medical care and life insurance with ability to buy additional packages (e.g., dental care, senior care, oncology) on preferential terms.
• Access to Capgemini Helpline with possibility to chat with therapists.
• Bonuses for recommending your friends to Capgemini.
• Access to Inspiro app with rich audiobooks database
• Access to our NAIS benefit platform (40+ options available: Netflix, SpotifyMultisport, cinema tickets, etc.)

Personal and professional development:

• 70+ training tracks with certification opportunities (e.g. MS Azure, AWS, Google) on our NEXT training platform.
• Platform with free access to Pluralsight, TED TalksCoursera materials and trainings.
• Free access to Udemy Business account with ability to use during and outside working hours.
• Transparent performance management policy.

Our legendary atmosphere:

We value teamwork and good relationships. We work together, drink coffee together, and form friendships both inside and outside of work.

• No official dress-code.
• Various communities: OUTfront, Women@Capgemini, Foreigners Community, and more.
• Day off for volunteering
• Ability to implement world-changing initiatives thanks to our Grant Program